What to bring to your appointment
- Medicare card or Veteran Affairs card
- Centrelink card – Pension Card, Health Care Card – bring this card to every appointment
- Relevant paperwork
- Medication list
- Your EPC or mental health care plan, if you have one
- Your child’s immunisation folder, if relevant
Appointment Cancellation And Non-Attendance Policy
To avoid a non-rebatable cancellation or non-attendance fee of $40 (or $70 for a long appointment), a minimum of 4 hours notice is required.
- Referral letters will not be backdated.
- You must attend the clinic to obtain a referral letter.
If you arrive late for your appointment you may not be seen. Patients who arrive on time will be seen as close to their scheduled time as possible.
This practice can provide an Interpreter for your consultation. An Interpreter can be organised by our Reception staff upon your request.
Updating Your Personal Details
It is very important that you make us aware if your contact details change. Please make sure to update any changes with our Reception staff.
Recall & Reminders
This practice promotes preventative care and early detection of disease by incorporating a recall and reminder system for continued management of our patient’s health. Please advise if you do not wish to receive reminders/recalls.
Patient Communications via SMS or Mobile Applications
This general practice is committed to providing our patients with quality health care. As part of our commitment, we have implemented technology solutions to enable communications with our patients via SMS and mobile applications.
In addition to other communications, from time to time we may send you the following types of communications:
- appointment reminders – notifications to you to remind you of upcoming appointment dates with the practice as well as allowing you to confirm your appointment;
- clinical reminders – notifications to you to remind you to contact the practice to arrange appointments for regular clinical check-ups, medical procedures, immunisations due;
- clinical communications – communications to you about your clinical care at the practice such as returned pathology results or clinical messages from the medical practitioner; and
- health awareness – communications to you in relation to general health care information and health care services provided by this general practice including notification about changes to our clinic opening hours, and information about health care services provided by this general practice.
As part of the provision of health care services to you, we will send you appointment reminders, clinical reminders and clinical communications from time to time. We may also send you health awareness information if you have consented to receive such communications. We may use third party service providers (which may be located outside of this State) and disclose your personal information (including health information) to them, to assist us in sending you the above communications.
Your consent is required prior to forwarding these reminders. You can opt out at any time by speaking with our receptionists.
Results will not be given out over the phone. Please make a follow-up appointment to discuss all results.
My Health Record
Every Australian now has access to a My Health Record. Please speak to your doctor to ensure that your My Health Record is current. For further information regarding My Health Record, please visit the link below https://www.myhealthrecord.gov.au
Complaints And Feedback
West Brunswick Clinic values your feedback. Please submit your feedback in writing to the manager or place in our suggestion box. All complaints will be addressed within 30 days. If you feel your complaint has not been dealt with satisfactorily, you can contact the Health Services Commissioner, Complaints and information, 30th Floor 570 Bourke Street Melbourne 3000. Phone 8601 5200.
As a part of our commitment to providing quality health care, it is necessary for us to maintain files pertaining to your health. The files contain the following types of information:
- Personal details (your name, address, date of birth, Medicare number);
- Your medical history;
- Notes made during the course of medical consultations;
- Referrals to other health service providers;
- Results and reports received from other health service providers.
The information held about you is provided by you or arises as a consequence of information provided by you.
Your medical file is handled with the utmost respect for your privacy. The file will be accessed by your medical practitioner, and when necessary, for example in the absence of usual medical practitioner, by other medical practitioners in the practice. It may also be necessary for our staff to handle your file from time to time to address the administrative requirements of running a medical practice. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily, we will not release the contents of your medical file without your consent. However, we advise that there may be occasions where we will be required to release the details of your file irrespective of whether your consent to the disclosure of the information is given. This will occur where the law requires disclosure, such as pursuant to a subpoena.
We advise that, as a patient of this practice, you have rights of access to any information we hold concerning you. Should you wish to access this information please speak to one of our receptionists or doctors.
This form is for feedback only, if you need an appointment or have a medical request/question please contact the clinic on 03 9387 9088
Book your appointment today
9 Melville Rd, Brunswick West, 3055
(03) 9387 4238
Monday to Friday: 8:30am to 5:30pm
Saturday: 9:00am to 11:30am
Sunday & Public Holidays: Closed